SHIPPING & RETURNS

USA

Orders placed on Femmemute.com are processed Monday-Friday 8am to 3 pm PST (excluding major holidays) and are shipped within 5 business days from when the order is placed, pending payment authorization and verification. Femmemute.com ships to all 50 states offering both a Standard and Express service.

Shipping and handling charges may vary depending on the weight of your package. Customers will receive a follow-up email confirmation with tracking information once order has been shipped.

INTERNATIONAL

Femmemute accepts all major credit cards including Visa, MasterCard, American Express and Discover. In addition we also accept payment via PayPal. Payments made via PayPal must come from a verified account with a confirmed shipping address.

Shipping rates and shipment time depend on the destination country. Standard international shipping takes approximately 5-10 business days after order processing and payment verification.  International shipping requires passage through customs, which may delay the arrival time of orders. Femmemute is not responsible for any additional customs fees.

Customers will receive a shipment confirmation email with tracking information once order has been shipped.

RETURNS/EXCHANGES

If for any reason you are not satisfied we would be happy to assist you.

Please note: We do not accept returns for Femmemute product not purchased from WWW.FEMMEMUTE.COM.

RETURNS

Item(s) purchased from WWW.FEMMEMUTE.COM must be returned at the customers expense in new, unused condition with original tags still attached in order to receive a refund, within 30 days of receiving the shipment. Limited edition items and items purchased on sale cannot be returned for a refund. To return an item(s) for a refund send it to the address below with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charges and all returns are subject to a 5% restocking fee.

Returns should be shipped via insured traceable mail in a secure package to the following address:

FEMMEMUTE
Attn: Returns
3198 W 7th #604
Los Angeles, CA 90005
U.S.A.

 

EXCHANGES

We do not exchange product. If you purchased an item from WWW.FEMMEMUTE.COM and would like a different color, size or style, a new order will need to be placed with the unwanted item(s) returned for a refund. A refund will be issued in the original form of payment within 1-2 business days of us receiving the return. See RETURNS above for instructions on how merchandise can be returned.